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Delivery Information

UK Deliveries

Orders are dispatched when complete.

If an item is in stock and we receive your order before 3 pm, we normally dispatch it on the same day or the next working day.

Deliveries usually arrive via DPD or Royal Mail in 1-3 working days.

The delivery cost is usually £3-6 for small items, around £9 for medium items, and £16+ for heavy, multi-box items.

Deliveries to remote locations sometimes incur higher charges.

Saturday delivery is available for most UK mainland addresses if the order is placed before midday Friday. (If available for your location, it will be offered during checkout - an additional charge is applied).

Please note we do not deliver to PO Boxes, hotels or BFPO addresses (couriers rarely have permission to enter military establishments).

International Delivery

Orders are dispatched when complete.

Please see below for the countries we deliver to.

VAT is deducted at the Checkout for non-UK customers.

The delivery charge is calculated automatically during the checkout process.

We sometimes need an additional 1-2 days to prepare an item for dispatch to non-UK locations.

Deliveries via Courier to locations outside the UK usually arrive in 2-5 working days. (Deliveries via Royal Mail require more time, sometimes 1-2 weeks).

Orders delivered to non-UK addresses - this includes EU countries - will be subject to import duties and taxes when the package reaches your country. FLO is not responsible for these charges, and we cannot predict what they might be, so we recommend you contact your local Customs office for further information.

Deliveries to Norway: To qualify for the normal Norwegian Customs process, orders for delivery to Norway must have at least one item valued at 3000 NOK (approximately £240) or higher. If it does not, then the order will be cancelled and refunded. We are working on a convenient website solution for this.

Parcel Forwarding Companies

Most parcel forwarding companies are reliable, but please remember that if you request delivery to a forwarding company, FLO is responsible only for safe delivery to the forwarding company. If the forwarding company receives a damaged package, they must report it to us before the end of the following day. After that, the forwarding company is responsible for any loss or damage, and should a return be required, you will be responsible for arranging this and the subsequent costs.

For more info regarding deliveries, please see our T&C page.