Customer Feedback

We are grateful for customer feedback because it helps us to improve.

The comments and satisfaction ratings below are genuine and are updated regularly.

View feedback from earlier years:

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• Thankyou
• Steven on 08/07/2024
• Thank you Alex for your helpful response!
• Charles on 05/07/2024
• Thank you Alex for your helpful response!
• Charles on 05/07/2024
• As normal at FLO always to that extra mile to help me Thank you
• Alan on 05/07/2024
• No not really. I should have realised that, looking foreward to using the mount with some of my spare astro gear on the patio which has a much better view south than my main observatory. After the mid-summer break. Thanks Ian
• Ian on 05/07/2024
• OK thanks Chris, I'll place the order very soon.
• John on 05/07/2024
• Brilliant support as always.
• Frank on 05/07/2024
• Every time I interact with FLO, the quality of feedback is a little jarring. It is so rare to encounter any support service that actually takes time to answer the question and do it effectively that it's difficult to express enough appreciation.
• Pieter on 05/07/2024
• Excellent!
• Christian on 04/07/2024
• Very friendly, professional and quick responses :D thank you!
• Alex on 04/07/2024
• Thank you for very quick response, great service
• Melvyn on 04/07/2024
• Thanks Alex. Order placed. Nick.
• Nick on 04/07/2024
• Excellent service.
• Graeme on 04/07/2024
• Chris has been great and very helpful, with all my questions.
• Ken on 04/07/2024
• FLO’s Alex once again helped me through a purchase to suit the kit I had been building up. Not only that but “holding my hand” and guiding me through setting everything up and dealing with some issues with my limited knowledge of operation and functionality. FLO’s choice of equipment at every price level to suit your pocket, prompt delivery and excellent knowledgeable customer service team set them apart from any competitors.
• David on 04/07/2024
• Once again thanks. Really appreciate your advice
• Frank on 04/07/2024
• Price asside is the vespera pro a much better scope than the 2.
• Robert on 04/07/2024
• Always incredible customer service from super knowledgeable and genuinely friendly people. I'm always a bit shocked with the amount of time and effort you guys put into responding to queries. Thank you.
• Sam on 04/07/2024
• Always going the extra mile to help! Thanks :)
• Christian on 03/07/2024
• Excellent all round.
• Kerry on 03/07/2024
• Excellent help
• Robert on 03/07/2024
• Thanks for the very helpful and prompt reply.
• Frank on 03/07/2024
• Great advice thanks
• Ken on 03/07/2024
• Excellent reply.
• Markus on 03/07/2024
• Chaturbate
• Peter on 03/07/2024
• I have always had very quick replies and nothing seems too much trouble. Very helpful !!!
• Simon on 03/07/2024
• Great response with lot of information. Thanks
• Ken on 02/07/2024
• Again, speedy reply, great communications and all questions answered.
• Steve on 02/07/2024
• Thank you
• Karen on 02/07/2024
• schade dass es keinen adapter für sony e-Mount gibt
• Rudolf on 02/07/2024
• Such amazing support as always. You guys rock!
• Carl on 02/07/2024
• Went above and beyond to check against the physical camera, most appreciated thanks
• Christopher on 02/07/2024
• Thank you Ann for your quick confirmation!
• Charles on 02/07/2024
• Thank you Ann for your quick help!
• Charles on 02/07/2024
• Many thanks for the information. John
• John on 02/07/2024
• As usual, excellent response and help from FLO!
• Chris on 02/07/2024
• Thank you for getting back so fast.
• Alex on 02/07/2024
• Thanks for replying this fast
• Luka on 02/07/2024
• Prompt replies, excellent communications and a positive outcome.
• Steve on 02/07/2024
• very responsive and helpful in getting my mount problem sorted
• Damian on 02/07/2024
• Thank you Grant for your quick response. I have emailed back with suggestions.
• Charles on 01/07/2024
• thanks!
• Tony on 01/07/2024
• Thank you for the advice
• Ian on 01/07/2024
• Comprehensive, useful response
• Mike on 01/07/2024
• You guys are the most helpful of all the astronomy customer services I've come across
• Kevin on 01/07/2024
• Thanks Alex for the quick response to my question.
• Barry on 29/06/2024
• Many thanks, excellent range of options
• Brian on 28/06/2024
• Really great as long as it's only the duplicate magazine that is cancelled. ThanksLyn
• Lyn on 27/06/2024
• Great explanation and advice- thanks
• Chris on 27/06/2024
• Thank You
• Gordon on 27/06/2024
• couldn't be better!
• Stephen on 27/06/2024
• Excellent help suggestions and follow up. Thanks Alex.
• Chris on 26/06/2024
• Thankyou so much
• Stuart on 26/06/2024
• Thankyou so much
• Stuart on 26/06/2024
• Thank you for a continued excellent service.
• Robin on 26/06/2024
• Absolutely brilliant service from Chris helping me diagnose a problem. Thank you so much
• Alan on 26/06/2024
• Thank you Ian : -)
• Robert on 25/06/2024
• Lovely, that’s great news, always good service from you guys.Thank you.
• Steve on 25/06/2024
• Very quick and useful response from Chris. Thanks!
• Graham on 25/06/2024
• Really good reply. Many thanks
• Alan on 25/06/2024
• Always helpful
• Ash on 25/06/2024
• Exceptional customer service - many thanks for all your help
• Debs on 25/06/2024
• Thank you Ian I will continue as you suggest now. Comparison results of filters are available on request now. My comparison test using Eagle Nebula indicated that Oiii is fine, but Ha and Sii show a poor response within filter band and transmit more light outside band.
• Robert on 25/06/2024
• FLO offers such personable and professional answers to questions - what a brilliant company and exceptional customer service! I've always been a dedicated customer and I look forward to many more purchases. Love your sense of humour too! I save your "May Contain Clouds" stickers. Priceless!
• Ellyn on 24/06/2024
• Many thanks James for the excellent update
• Charles on 24/06/2024
• Hi ChrisThanks for your honest opinion I have noted your response and will explore various other alternatives. Wishing you all, best wishes for the future. Roy
• Roy on 24/06/2024
• Thanks for quick reply.....consice and to the point.CheersShaun
• Shaun on 24/06/2024
• Thank you Alex for quick response;)
• Charles on 24/06/2024
• Thanks! That’s what I thought but wanted confirmation. Looking to buy a ED72 or Svbony 503 soon, so that’s why I got this as it was a bargain.
• Pim on 24/06/2024
• Super helpful as always
• David on 24/06/2024
• Ian,Thanks for that information. As an initial mechanical set-up I set the distance from the sensor to a mid-point of the reducer bdy to be 55mm. Re-measuring to the thread suggests that I had a separation of nearer 45mm.I have conducted one assessment, and using Pixinsight to solve the image and deduce the focal length. The telescope has a natural 650 mm f.l., and this is now showing 280mm f.l - i.e. bit over 50% reduction. I will make a small change to my set-up, actual value not important.
• Ian on 24/06/2024
• Very helpful, excellent service as always from FLO
• Andy on 22/06/2024
• Super customer service from Dave :)
• Paul on 21/06/2024
• Really quick and helpful responses to queries (from Chris), such great support, thank you.
• Nadeem on 21/06/2024
• It's always a pleasure to do with Flo, Dave was great, even after I had placed the order he sent me images he had taken to show what my purchase is capable of. Really really great service.
• Richard on 21/06/2024
• Okay, but could have included alternative selections? This would have made a further query unnecessary. Not complaining...just a note for the future.
• Paul on 21/06/2024
• Thank you for your answer.
• Chris on 21/06/2024
• FLO is an awesome company. Great and varied products. Quick and knowledgeable customer service. Speedy shipping. Really everything you may want a business to be. Thanks for making my stargazing a joy!
• Kim on 20/06/2024
• Many thanks!
• Kin on 20/06/2024
• Fast and good responding.
• Andre on 20/06/2024
• Very quick response - cheers Dave
• Kenny on 20/06/2024
• Very helpful and quick response
• Jay on 20/06/2024
• Also helpful
• Gary on 20/06/2024
• Thanks for the advice on back focus extenders. Made me think twice on what I was going to do. And saved me some money (Well, I'll just spend ot on different astro gear...)
• Craig on 19/06/2024
• as always promt replies and always helpful
• Graham on 19/06/2024
• Steve has been very helpful and directional and accommodating. First Light Optics are so helpful.
• Philip on 18/06/2024
• No answer but a quick respose indicating a commitment to find out why is a great response
• Richard on 18/06/2024
• Thank youHave a good day
• Sylvain on 18/06/2024
• Thank you
• Ean on 18/06/2024
• Quick reply and advice from Ian on some extension tubes i needed.
• Rob on 18/06/2024
• As usual, the response received to my query was quick with lots of really helpful information to help me with my purchase. Thanks Alex! :)Gary.
• Gary on 17/06/2024
• Great conversation. All what i need! Thank you.
• Maksym on 17/06/2024
• Fast, honest response, thank you.
• Greg on 17/06/2024
• As always from FLO, excellent service!
• Ulf on 17/06/2024
• promptly answered my query.
• Dominic on 17/06/2024
• Fast & detailed reply. Excellent service!
• Rob on 17/06/2024
• Thanks a lot.
• Daniel on 17/06/2024
• Always great. Best and most helpful people. They always have time to listen and reply and give advice on any products or what would be useful
• Amar on 14/06/2024
• James was helpful and careful!
• Charles on 14/06/2024
• As usual, quick and courteous service from FLO! Thanks Dave!
• James on 14/06/2024
• Prompt reply
• Roland on 14/06/2024
• Thanks Chris.Great feedback as ever.
• Michael on 14/06/2024
• 1st class service and advice from Chris, keeping FLO my goto for Astro equipment - thanks!
• Neil on 13/06/2024
• Alex steered me through to complete my setup with the usual patience and first class knowledge I have come to expect from FLO. Great to have in this day and age, communicating with someone you can put a name to with prompt helpful replies.
• David on 13/06/2024
• Thanks James - yes this has solved our problem to allow a PO to be raised.
• Charles on 13/06/2024
• I requested the cancellation of an order and it was done within 4 minutes.Now THAT is some insanely good customer support!Thank you, James!
• Robin on 13/06/2024
• Thanks, Ian for advice on mounting bars, looks a good option
• Colin on 13/06/2024
• Always great, thanks Alex
• Michael on 12/06/2024
• Really helpful information, over and above. Much appreciated.
• Paul on 12/06/2024
• Many thanks Chris for the great service!
• Charles on 12/06/2024
• Thanks Chris for your helpful reply. Charles
• Charles on 12/06/2024
• Chris has been really quick in responding to my issues regarding a product I purchased. He’s sorted it out in an instant thank you Chris.
• Karl on 12/06/2024
• Very helpful as always.
• Ron on 12/06/2024
• Thank you
• Maksym on 12/06/2024
• Really appreciate the detail, so helpful thank you.
• Nic on 12/06/2024
• Thanks for the quick response, as usual
• Neil on 11/06/2024
• Clearly ok
• Maksym on 11/06/2024
• Thank you
• Robert on 10/06/2024
• Brilliant, thank you. I have taken your advice.
• Rob on 10/06/2024
• Reply was quick, informative too. Very good help and service. Excellent.
• Richard on 10/06/2024
• Very efficient! great service!
• Michael on 10/06/2024
• Thanks for speedy help.
• James on 07/06/2024
• Thank You !
• Bob on 07/06/2024
• Thanks for the heads up!
• Graham on 07/06/2024
• Thank you Chris, for good advice and quick response.
• Alla on 07/06/2024
• Thank you
• David on 07/06/2024
• Thanks Chris.
• Richard on 05/06/2024
• Fab service as always
• Mike on 05/06/2024
• Very good service as always
• Alan on 05/06/2024
• Top notch, as always.
• Duncan on 05/06/2024
• Thanks for the swift response fantastic service
• Brian on 05/06/2024
• Very responsive and helpful
• Andrew on 04/06/2024
• Fast efficient service, thanks.
• Robin on 04/06/2024
• Friendly, timely and helpful.
• Megan on 04/06/2024
• Thanks Steve, I found that very interesting, unfortunately I'm not confident enough to remove the lens cell myself, it looks like you remove the right hand screw to remove the cell ?So I'll seek a professional to do it for me ? And yes I can confirm that is the same as my telescope, I'm thinking it is worth the expense to get it done ? Thanks Steve
• John on 04/06/2024
• So helpful. Exactly the info I needed. Will be making a purchase (or two!) based on the advice I recieved.
• Elizabeth on 03/06/2024
• I asked a very simple question expecting a yes/no or one sentence answer and got a very detailed and easy followed reply including things that I didn’t ask about but also wasn’t aware of so that helped massively! Always heard great things about FLO and now I can confirm those things are indeed true! Thanks guys
• Will on 03/06/2024
• Good support when needed
• Toby on 03/06/2024
• Thanks Alex, perfect.
• Paul on 03/06/2024
• Excellent service and very prompt.
• John on 03/06/2024
• The usual excerllent service from FLO - just hope I can be as successful!
• Tony on 03/06/2024
• Great service as usual
• Alan on 03/06/2024
• Thanks for the information
• John on 03/06/2024
• Thank you.
• Phil on 03/06/2024
• Very helpful thanks
• Robert on 03/06/2024
• Awesome customer service
• Alan on 03/06/2024
• I’ll be ordering later today - many thanks!Tony
• Tony on 31/05/2024
• Great service!!!!!
• Peter on 31/05/2024
• Despite initially really wanting to connect to the back port what Chris said made sense, so I was soon won over and today placed the order with you guys.Note I’m not an avid user of telescopes (which I acquired whilst working in the US 10/12 years ago), nor even my camera (which I awarded myself when I retired a couple of years ago) but I’m hoping to find more time to explore them.Good work team, thanks.
• Robin on 31/05/2024
• Ann was brill. Very quick to respond to emails and happy to help with my issue which got resolved.
• Thomas on 31/05/2024
• Thanks Dave. Great service as always.
• Andy on 31/05/2024
• Thanks so much. FLO remains the best, bar none
• James on 31/05/2024
• An honest answer
• Ramesh on 31/05/2024
• Many thanks for 1st class service.
• Paul on 30/05/2024
• Question answered as requested
• Tony on 30/05/2024
• Very impressive thank you
• David on 30/05/2024
• Service from FLO has always been good, thanks
• Neil on 30/05/2024
• Thank you Ann.
• Yuriy on 30/05/2024
• Thanks.
• Charles on 30/05/2024
• Very helpful staff - thanks Dave
• Debs on 30/05/2024
• Thanks Dave for your very helpful answer!Kind regardsCharles
• Charles on 30/05/2024
• Thanks to Ian for clarity and advice on pre-ordering a telescope with FLO. Filled me with confidence in the transaction and I have placed my order. Exciting!
• James on 30/05/2024
• Hello Grant,Many thanks for your quick and helpful reply!Best wishes,Charles
• Charles on 30/05/2024
• Received a reply from Chris within 5 minutes of sending an email. Great customer service 5 star rating for this.
• Karl on 29/05/2024
• Really pleased with the help I received.
• Rhys on 29/05/2024
• Thanks to Alex - an informative and fast response, and we wait to hear from Celestron UK.
• Paul on 29/05/2024
• Nice guidance thanks Alex - next question on its way!
• Tony on 29/05/2024
• Chris have a very detailed reply and some amazing advice giving lots of different options to think about. Thanks again.
• Andy on 29/05/2024
• Very helpful and offered products which I have now purchased
• Iain on 28/05/2024
• Now going to ask a few more questions if you don't mind.
• Tony on 28/05/2024
• Chris took a lot of trouble to find ways of sorting outby sliding dew shield aHe couldnt have been more helpful.nd even made a short video to send to me.
• Paul on 28/05/2024
• Thanks for getting back to me immediately, Alex at F.L.O. I appreciate the help.
• Paul on 28/05/2024
• Very helpful and well writen
• Jakub on 28/05/2024
• Lovely Customer Service!I will be buying more from this company.
• Nigel on 28/05/2024
• I had a little problem with my mount, and Chris was very helpful in sorting it out. Some of the best customer service I received out of any retailer.
• Mike on 28/05/2024
• Hi Grant,Thank you very much for confirming the technical details I raised so clearly and quickly.Best regardsCharles
• Charles on 28/05/2024
• As usual, exceptional customer service from FLO.
• Alan on 28/05/2024
• Ian is super helpful and his diagnosis of issues is always spot on. He is always very curious, even when the customer is a bit slow to catch on.
• Lee on 25/05/2024
• Hi Grant Thanks for information you supplied I am now wondering if two of the 40 mm size ones would work even if they only had one screw fixing because there’s two of them would they sit firmly in the Finder bracket handle on the Askar Z4Once again thanks for all your help Regards Rob
• Robert on 25/05/2024
• That was quick. Thanks very much.
• Kevin on 24/05/2024
• Fast and helpful reply. Great to hear back.
• Gregory on 24/05/2024
• Hi thanks for your reply Will the Finder dovetail bar screw holes line up with the ones on the Stella mate pro ?thanks Rob
• Robert on 24/05/2024
• Hi Dave,Thank you so much for your quick response. I will go through the list you provided and let you know if I have further questions.Kind regardsCharles
• Charles on 24/05/2024
• About what I expected. Good to know about the guarantee
• Christopher on 24/05/2024
• Awesome customer service, as always from the FLO team.
• Alan on 24/05/2024
• 난 택배기사가 아닙니다 상품을 주문한 고객 입니다,,
• Anonymous on 24/05/2024
• Unfortunately, we could not accept an order from Anonymous because he/she wouldn't provide an English-language address for the courier.
• FLO Response
• Best customer service and response I have encountered for any sales/service. I'm not sure if the Nottingham name helps. : > )
• Gregory on 24/05/2024
• I've just placed my order thanks Dave
• John on 24/05/2024
• Grant and Dave were very helpful in helping to make sure I ordered the correct collimation knobs. Also, the items were dispatched almost as soon as our 'conversation' was completed. Many thanks to all involved, fabulous service.
• Paul on 23/05/2024
• Thanks Chris! Very useful information indeed.
• Charles on 23/05/2024
• Thank you for replying so fast.
• Daniel on 23/05/2024
• Really helpful - thankyou!
• Steve on 22/05/2024
• SeeStar collected on time, as promised. Thank you
• Kevin on 22/05/2024
• Unable to confirm a delivery date but expect me to pay over a month in advance.
• David on 22/05/2024
• There is some misunderstanding. We provided David with a dispatch estimate and offered to accept payment at a later date, though he would need to submit an order to reserve stock.
• FLO Response
• Excellent
• Kenneth on 22/05/2024
• Great support from knowledgeable people. Great stuff
• Frank on 22/05/2024
• Thanks for the prompt help as usual.
• Gary on 22/05/2024
• Efficient and speedy response
• Pat on 21/05/2024
• Friendly and speedy service
• Pat on 21/05/2024
• Thanks for very swift response!Rachel
• Rachel on 21/05/2024
• Good information from Chris.
• Michael on 21/05/2024
• Can that price be trimmed without the cooling fan ( it’s for a cassegrain scope I’m making )
• Anonymous on 21/05/2024
• Very good advice, which I'm going to try, rather than send it back but I still have this option.
• Mike on 21/05/2024
• This does not answer my question. Does the reticle illuminate work with the polar alignment scope already provided on the EQM-35 mount?
• Andrew on 21/05/2024
• Apologies for misunderstanding your question - we have replied again :-)
• FLO Response
• Thanks Grant
• John on 21/05/2024
• I've always had great dealings with FLO and this time was no different!
• Micah on 21/05/2024
• Really helpful information.
• Andrew on 21/05/2024
• Thanks, Grant for the prompt reply!!!
• Shakib on 20/05/2024
• Thanks for the quick reply. I will study it and order chosen item soon.
• Philip on 20/05/2024
• So helpful thanks, I’ll go and have a read and a think!
• Nic on 20/05/2024
• Speedy, polite helpful, amazing!
• Dawn on 17/05/2024
• What a fantastic company and such friendly, helpful folks. Such a pleasure talking to them all. 5*
• Mark on 17/05/2024
• Great information from Chris in answer to my question. Exactly what I needed. Always a pleasure dealing with FLO. Thanks
• John on 17/05/2024
• Excellent company won't deal with any other.
• Kenneth on 17/05/2024
• thanks again, nothing but pure professionalism ... you don't talk down but just say, this is how (we/i) do it and it should work for you. but i have couple questions, that part i ordered from ebay, should i keep that or send it back and it sounds like i don't need the T-adapter model #93625, is that correct.i will try your directions when it stops raining and sky is clear from clouds and smoke from the fires. Thanks for your reply, mike
• Michael on 16/05/2024
• Grant is fantastic!
• Jesse on 16/05/2024
• Thankyou great service
• Brian on 16/05/2024
• Thanks for your speedy response
• Andrew on 16/05/2024
• Great quick response. Thanks
• Paul on 16/05/2024
• Updated me without asking. Thanks :)
• Christian on 16/05/2024
• Very good and helpful
• Philip on 16/05/2024
• Once again, FLO is the best and such amazing personable customer service!!! Mega Thanks!!!
• Ellyn on 16/05/2024
• Excellent company and communication.
• Kenneth on 16/05/2024
• Prompt reply, I'll be ordering.
• Manuel on 15/05/2024
• Outstanding customer services.
• Kelly on 15/05/2024
• Helpful and cheerful!
• Norman on 14/05/2024
• Prompt comprehensive reply
• Keith on 14/05/2024
• Thank you Ian for your help.
• Stuart on 14/05/2024
• Thanks for the heads-up!
• Ivan on 13/05/2024
• Thanks for the advice. I didn't buy it from you but the shop in Madrid doesn't answer.
• Mark on 13/05/2024
• Fast response and valid questions!
• Neil on 13/05/2024
• Quick response and copied link into the browser and it worked correctly.regards Lee
• Lee on 10/05/2024
• Thanks Dave for your prompt reply.I will follow this through when an account here is set up in the next few days.RegardsCharles
• Charles on 10/05/2024
• Thank you for the speedy update on my question!
• Mohamed on 10/05/2024
• Great company and excellent customer service.
• Jean on 10/05/2024
• Thanks ChrisI have placed an order PO279887Phil
• Phil on 10/05/2024
• Great.... I will order now.
• Phil on 10/05/2024
• If I place an order does FLO take my payment there and then in advance? And, if Alex should then discover that this item is discontinued will I be immediately refunded?I just want a clearer understanding but I do appreciate what you and Alex are doing to help. Many thanksPhil
• Phil on 10/05/2024
• Amazing great customer service experience from Alex
• Bob on 09/05/2024
• Thank you! Good news, I’ll order today & you can advise on anticipated delivery time once you have dates from SLI.Cheers
• Graham on 09/05/2024
• Very quick response10 out of 10
• Galba on 09/05/2024
• Thank you very much
• Gert on 09/05/2024
• Timely response thanks
• Lee on 09/05/2024
• Interesting because it does not completely tie-up with what Alex from FLO told me yesterday. I understood from him that he'd let me know if you are getting more in the next consignment and if so I'd get one of them if I pre-order then. RVO told me that the 160 has been discontinued. So I feel really confused over the whole thing.ThanksPhil
• Phil on 09/05/2024
• Alex's advice was correct. The ZWO 160mm Pier Extension has NOT been discontinued :-)
• FLO Response
• Very prompt with answering my question
• Susan on 09/05/2024
• Hello Yes I have the 400mm extension tube for HEQ5Thank you very much for your help Kind regards Gordon
• Gordon on 08/05/2024
• Went the extra mile
• Christian on 08/05/2024
• As always FLO exceed my expectations.
• Tony on 08/05/2024
• Thanks Alex- superb advice (as usual) from the team at FLO.Peter
• Peter on 08/05/2024
• Thank you Alex! This is the most comprehensive and most helpful advice on astro gear I've ever had. Much appreciated. Having reviewed the per-pixel resolution and the Dewes limit for the SkyWatcher 127 and the tracking accuracy of the AZ GTi mount, I decided to buy just the AZ GTi mount and use it with shorter focal length lens/telescope. I will rely on the crop factor of the ZWO ASI 715MC to obtain a narrow FOW before I move to more substantial EQ mounts.
• Andrzej on 08/05/2024
• James was very helpful and the issue I inquired about was resolved very quickly and without any problems.The customer service of FirstLightOptics is once again top notch; one of the main reasons why I order all my astro gear from this store, even though I live in Germany. :)Keep up the great work!
• Robin on 08/05/2024
• Thanks Alex.
• Phil on 08/05/2024
• Excellent service, very quick reply, awaiting Technicians reply.
• David on 07/05/2024
• Thank you very much for the comprehensive answer to my multi-faceted question. I have downloaded the recommended software and put an order for the camera and the lens adapter. Much appreciated.
• Andrzej on 07/05/2024
• fast, extremely helpful and spontaneous support. this is how customer service should be. i look forward to my next order from you
• Andreas on 07/05/2024
• Thanks for the prompt and informative reply. Much appreciated !
• Paul on 07/05/2024
• I was informed when I placed the order on 26 April that delivery would be 7 to 10 days. I was then sent an email in error, to say one was on its way, which it wasn't. Now I'm told it could be another 7 to 10 days? I feel somewhat let down.
• Dave on 07/05/2024
• Our 'dispatch' estimates are in working days (so not weekends or public holidays). We have another week before we consider the order delayed. However, on this occasion, we might miss our estimate by a few days - we are sorry for any inconvenience this might cause.
• FLO Response
• Thank you, that is most helpful
• Roy on 07/05/2024
• Quick response and very helpful email and informative video
• Susan on 07/05/2024
• Excellent service
• Nick on 07/05/2024
• Thank You very much Ian
• Gordon on 07/05/2024
• Thanks Ian
• Robin on 07/05/2024
• Great support. Great service. Thank you
• Jitka on 03/05/2024
• Brillant service for my problem ,they fixed it anyway and they were will within there rights to tell me to bugger of but no they fixed anyway, great company for all your astro needs 5/5 from me
• Turloch on 03/05/2024
• Lightning fast reply to my questions. Excellent company.
• Ian on 03/05/2024
• My thanks to Chris who was very helpful!
• Jack on 03/05/2024
• Excellent communication via email, very quick reply.
• David on 02/05/2024
• Swift as ever...
• Frank on 02/05/2024
• Really prompt and helpful advice provided by FLO, and the subsequent order which I placed online was dealt with and despatched the same day. Brilliant service!
• Nadeem on 01/05/2024
• clear reply
• Ian on 01/05/2024
• Grant has been extremely helpful and willing to answer all of my questions!
• Nolan on 01/05/2024
• Very helpful, thanks :)
• Jennifer on 01/05/2024
• Hopefully they will be in stock soon,
• Chris on 01/05/2024
• Normal polite fast efficient service
• Matthew on 01/05/2024
• Thanks for the prompt reply. Fully understand that one gets what one pays for. It's largely a cosmetic issue. The tripod does its job, and the colour scheme matches that of the Star Adventurer 2i. Fortunately, the workmanship on the Star Adventurer 2i is much better!
• David on 30/04/2024
• Brilliant could you please let me know if yrs has it in the update
• Susan on 30/04/2024
• Quick response and helpful advice
• Susan on 30/04/2024
• Appreciate the prompt and precise response from Chris
• Chetan on 30/04/2024
• Very quick responses to questions and very helpful
• John on 30/04/2024
• I have already a set up just need a new camera ,I contact whe I am ready to buy a new Thank you Alan
• Alan on 30/04/2024
• Thanks Grant. The address only comes up during the payment operation. Thanks for your help.Pete.
• Peter on 29/04/2024
• Many thanks IanI’m looking forward to receiving the new focuser.Cheers
• Martin on 29/04/2024
• Thanks for prompt reply. As a 'ball head' appears numerous times in the Star Adventurer 2i manual, but is isn't one of the accessories included with it, perhaps its desirability should be highlighted in the product description. Likewise, the Star Adventurer 2i tripod. (It turned out that my existing tripod wasn’t compatible with the tracker.)I don't want to have to pay £9 for delivery of each item I forgot to order initially.Does FLO actually stock a SW ball head? The only one I can find that looks like the one in the manual is an iOptron one.
• David on 29/04/2024
• Hi Grant thanks for the quick response & I’ll look online for further opinions / reviews before I decide to buy as I would rather not have to return it, which you’ve graciously stated I could Again thanks Joe
• Joe on 29/04/2024
• Fantastic! Fast response, very detailed. Thank you!
• Brandon on 29/04/2024
• Thank you,very quick response,
• Philip on 29/04/2024
• Excellent as usual
• Roger on 29/04/2024
• Great service as always.
• Mike on 28/04/2024
• Thanks for update Chris - SB do need chasing , all the time!!!!I look forward to hear their answer/ excuses. Regards
• Melvyn on 26/04/2024
• Really useful info fron chris thank you
• Jane on 26/04/2024
• Great help, thanks Dave
• David on 26/04/2024
• First class service of course
• David on 26/04/2024
• Thank you for taking the time to read the entire email exchange in order to understand the issue. And thank you for taking the time to offer a thorough analysis of the options that are available. I feel much better about the answer regarding the optical quality of the FR.
• Tom on 25/04/2024
• thank you for the fast response. order has been placed..
• Dirk on 25/04/2024
• Again, this rep has no idea what they are talking about. They first say:" I now know you are referring to a StellaMira flattener and reducer"yet they then go on to ask me:"Are you perchance referring to the Matched flattener/reducer for the StellaMIra 90 ED triplet, then comparing it to the adjustable version for the EDT 90 and ED 125?https://www.firstlightoptics.com/stellamira-telescopes/stellamira-2-08x-reducer-flattener-for-90mm-ed-triplet.htmlhttps://www.firstlightoptics.com/stellamira-telescopes/stellamira-2-adjustable-flattener-for-90-125mm-ed-telescopes.htmlIf they do not have the knowledge of your products they need further training and until they get it they need to stop wasting your customer's time. I am 7 time zones away and it each message transaction takes a full day and it will now have taken a full work week to get a simple answer to a simple question and I still do not have the answer.
• Tom on 25/04/2024
• Unfortunately, Tom wasn't clear about which of our products he was referring to, and our attempts to find out upset him. Things are clearer now, so hopefully, we can provide him with the information requested.
• FLO Response
• Great! Thanks again
• Christopher on 25/04/2024
• Thanks for the help A*
• Christian on 25/04/2024
• Ann sorted out the issue, great asset to your company10 out of 10 Michael
• Michael on 24/04/2024
• Really prompt and professional response to my question. Very much appreciated despite the fact that I am surprised by the cost. Thanks anyway
• Ian on 24/04/2024
• Extremely helpful and informative information & guidance given.
• Andy on 24/04/2024
• Very speedy reply to my question, thanks
• Howard on 24/04/2024
• Chris clearly does not know what he is talking about. Either he does not understand your products or he does not have the experience needed to be answering questions regarding imaging
• Tom on 24/04/2024
• Chris is a highly experienced astrophotographer, but unfortunately, Tom's original question was ambiguous. Initially, he referred to a flattener but then, in the conversation, changed this to a reducer. This caused some confusion.
• FLO Response
• Thanks for your reply which is reassuring. I will order the Stellalyra mount in the near future.
• Kenneth on 24/04/2024
• The support I've received was great. My main issue is a misunderstanding between Norwegian customs and the FLO accountants. This is not the fault of customer support who has always been very kind to me.
• Tommy on 23/04/2024
• Always good service from FLO - thanks Alex
• Steve on 23/04/2024
• Ever helpful, the FLO team are brilliant!
• Tony on 23/04/2024
• Thank you very much for your help, much appreciated. Will give some thought on how to proceed from here.RegardsRoy
• Roy on 23/04/2024
• Chris has been incredibly helpful, including photos and pictures in his replies - Thanks Chris!
• Matt on 23/04/2024
• Really appreciate the support from FLO. In addition to having all the "gear" we "need", the web-shop is also very well organized!
• Geir on 23/04/2024
• Thanks for all your help Ann
• Paul on 23/04/2024
• Thanks Alex
• Paul on 23/04/2024
• I Know i keep saying this but as always the best service and shopping experience
• Paul on 23/04/2024
• Amazing that I have to go across to the other side of the world to get good service.Thanks Alex! :)
• Margaret on 22/04/2024
• Thanks
• Apolinar on 22/04/2024
• Thanks very much for the help, I will definitely look in to this
• Graeme on 22/04/2024
• First Light Optics - so helpful and first-class service as always!
• Mark on 22/04/2024
• Perfect reply
• Ash on 22/04/2024
• Many thanks Alex, great service as usual from Flo.I have been absent from the forum for many weeks, but I'm back again.Flo. has certainly prospered over time, but has a fine reputation.|Staff numbers have certainly grown over time. So long may it continue to grow.Barkis.
• Ronald on 19/04/2024
• Quick reply and very helpful. Thanks flo!
• Zac on 19/04/2024
• Thank you for answering my query.
• Michael on 19/04/2024
• Absolutely amazing service could not fault them helped beyond what many shops wouldn't 5 star treatment.
• Paul on 19/04/2024
• Excellent!
• Christian on 19/04/2024
• My mistake was resolved quickly and painlessly.
• Steve on 19/04/2024
• As always extremely helpful
• Carol on 18/04/2024
• Brilliant, thank you
• Karen on 18/04/2024
• Many thanks for your help.
• Michael on 18/04/2024
• Chris was really helpful answering my queries quickly
• Chris on 18/04/2024
• Very helpful thank you Chris.
• Russell on 18/04/2024
• Fast response, great advice, very helpful.
• Mike on 18/04/2024
• Very helpful especially the links provided to the astronomy tools calculator thank you Chris
• Russell on 18/04/2024
• Very quick responses and plenty of help provided.
• Ben on 17/04/2024
• Grant, you’re a star!ThanksPaul
• Paul on 16/04/2024
• Thank you - the answer was very comprehensive.
• Anthony on 16/04/2024
• Thank you - very knowledgeable, accurate and very kind to provide excellent information about astronomy products.Kind regardsSimon
• Simon on 16/04/2024
• good advice
• Bryon on 16/04/2024
• Excellent as always
• Duncan on 16/04/2024
• Amazing service once again by FLO. Outstanding!!
• James on 15/04/2024
• Seems the product will do the job and so I'll order it now.Thank you for your help.
• Richard on 15/04/2024
• Excellent service
• Steve on 15/04/2024
• Excellent as always
• Carol on 15/04/2024
• Quick reply
• Ron on 15/04/2024
• Thanks to Alex for a speedy reply to a technical question.
• Stephen on 15/04/2024
• Always reply promptly
• Ash on 15/04/2024
• 적극적인 처리에 감사드리며4개월을 기다리겟습니다.답변 주셔서 감사합니다.FLO GREAT!
• Anonymous on 15/04/2024
• Brilliant , I will let you know of safe arrival. rgds Rob
• Robert on 12/04/2024
• Thanks for the fast response.
• Javier on 12/04/2024
• Excellent service
• Steven on 12/04/2024
• I’m well plsd , I’m plsd your putting up with me !,,
• Wayne on 12/04/2024
• Fast reply. Too service
• Adam on 12/04/2024
• Answered everything I needed to know brilliant service.
• Paul on 12/04/2024
• Honestly cannot fault the service with FLO!! Best in the world without a doubt! Quick response time and always help me out no matter the question!
• Alex on 12/04/2024
• quick and to the point, as always- thanks John
• John on 12/04/2024
• Thank you Ann
• Stuart on 11/04/2024
• Very quick response regarding a matter of clarification
• Simon on 11/04/2024
• Alex answered my question promptly and gave me good advice. He also told me about his own experience with his telescope and his own suggestions.Excellent service
• Hamza on 11/04/2024
• I will review this new Skywatcher mount using ASIAIR and hopefully improve on the current one star rating!
• Douglas on 11/04/2024
• Thank you so much for a swift reply and future reading sources
• Andrew on 10/04/2024
• Alex couldn't have been more helpful. All the info I could wish for, presented very clearly - and then great service when I ordered, cancelled at the last moment, and then ordered again. All dealt with very professionally. I can't imagine ever shopping anywhere else for astro gear.
• John on 10/04/2024
• First class help excellent right I do want the spacific lens how do I order these items ?I don mind waiting for them also how do I pay ? Great start !!! Thank you Wayne
• Wayne on 10/04/2024
• Always excellent answers to even the most complicated questions. FLO really know their subject... As far as I'm concerned the first port of call for anything I need.
• Steve on 10/04/2024
• Alex has been phenomenal, wish we had customer service like this in the United States it's a shame.
• Josh on 10/04/2024
• Great service as always
• Carl on 10/04/2024
• Thanks for positive response. Greatly appreciated.
• Ron on 10/04/2024
• Thanx Alex, great answer.
• Terje on 09/04/2024
• Excellent as always
• Tony on 09/04/2024
• Absolutely fantastic response to my query. Very prompt reply, and all questions answered. Thank you!
• Helen on 09/04/2024
• Spot on information. Thanks Alex
• Björn on 09/04/2024
• Thank you for a very helpful response
• Simon on 09/04/2024
• .
• Phil on 09/04/2024
• My request was addressed quickly and with no hassle. Am very happy with the way I was treated.
• Steve on 08/04/2024
• Thanks for rapid informative replies. Appreciated.
• Alexander on 08/04/2024
• i asked a question and was told to ask someone else instead of your company finding out the information for me which would have also been useful for you to actually know yourselves
• Isobella on 08/04/2024
• Isobella asked us if Baader's Solar Glasses are vegan-friendly. We didn't know the answer, so we referred her to Baader's website and suggested she contact them directly for information regarding their manufacturing process and materials.
• FLO Response
• Thank You!
• Anonymous on 05/04/2024
• Quick reply, good concise information
• Andrew on 05/04/2024
• Thanks for your help Dave :)
• Andy on 05/04/2024
• Friendly, knowledgeable and fast replies.
• Chris on 05/04/2024
• Hi Dave, I was getting worried if my order was a mistake but your reply was positive and has helped me to reorganise the new position for the scan. So now I would like you to proceed with my order.Thank youCasper
• Casper on 05/04/2024
• the best
• Animesh on 04/04/2024
• Always goes one step beyond. A*
• Christian on 04/04/2024
• Thank you. I've already used a lot of eq6 and gt for 12 years, and I've broken it down many times So I was able to find out that the belt was broken when it didn't work, and I expected that it would cost more to ship it overseas and fix it, so I thought to open the cover three weeks after it broke because it looked easy after watching the RA fighter jet control video on YouTube Thank you for your reply from flo FIND IT I'll wait for the belt parts to be found The biggest concern right now is ho
• Anonymous on 04/04/2024
• Good advice from friendly people every time. Really fast response as well. Top team at FLO. Thanks.
• Gary on 04/04/2024
• Clear concise and unambiguous response - thank you.
• Graham on 04/04/2024
• Very efficient service. Thank you Ian.
• Sue on 04/04/2024
• Thankyou for prompt reply.
• Steve on 03/04/2024
• Unbelievably rapid response, suggestions appreciated and will be purchasing as suggested.Thank you
• Garry on 03/04/2024
• Thanks
• Anonymous on 03/04/2024
• I have had first rate support and communication from Alex and the engineers at FLO. 5/5 every time I have had an issue (usually of my own making) but this time I would rate the customer service above and beyond.
• David on 03/04/2024
• A prompt and efficient service. Technical advice is welcome especially when you are a beginner and trying to figure out equipment issues.
• John on 03/04/2024
• ✔️✔️
• Robert on 03/04/2024
• Brilliant response to multiple emails about choice of telescope for a present. Was totally new to investigating telescopes.
• Matthew on 03/04/2024
• it didn't address when ETA was
• Yusuf on 03/04/2024
• We advised Yusuf his order would ship 'today', so delivery would be the next day.
• FLO Response
• Quick response thank you
• Paul on 02/04/2024
• I’ll be in contact - thanks Alex - great stuff!
• Graham on 02/04/2024
• Good advice, with options, just what I was after
• Mark on 02/04/2024
• Always great service and advice thanks Flo Team
• Kev on 02/04/2024
• Very fast and decisive response
• Phil on 02/04/2024
• Thanks for advice, I will be buying the ZWO filter draw. Pity you don’t stock Altair filters. Cheers
• Colin on 02/04/2024
• Hi Ian,Many thanks for your detailed info!Best wishes,Charles
• Charles on 02/04/2024
• Hi Ian,Many thanks for your info!Best wishes,Charles
• Charles on 02/04/2024
• Thank you for the quick response.
• Alla on 02/04/2024
• Excellent service as always from FLO.
• Ulf on 02/04/2024
• Really excellent support from Alex with loads of good advice and comments which I've found really helpful.
• Richard on 30/03/2024
• When I tested it because the ra did not move during the last observation, it made a motor sound and the tracking did not rotate, so I opened the cover. As soon as I opened it, the broken part popped out. Even if it is a warranty period for repair, I do not intend to fix it by shipping it. It would be nice if you could find a replacement part for the belt
• Anonymous on 29/03/2024
• Thanks very much Chris. Have a good one yourself Regards John
• Albert on 28/03/2024
• Superb !
• Gunder on 27/03/2024
• HiPrompt and helpful advice. Thank you.
• Robert on 27/03/2024
• Such a professional and polite company to purchase equipment from 10/10
• Paul on 27/03/2024
• great advice many thanks
• Malcolm on 27/03/2024
• Even though I chose to split my Order, there should be the option of a Full Refund .
• Stephen on 27/03/2024
• There is always an option for a full refund up to the point of dispatch and then after dispatch you can return the items within 30 days for a refund.
• FLO Response
• I was not given the option to exercise regards the delivery.I don’t know why, but I suppose you know better.Why was my colleague given this option?!!
• Mupanga on 27/03/2024
• We do not deliver to forwarding companies without prior arrangement. We don't know who Mupanga's colleague is, but we are guessing he contacted us before placing his/her order to make arrangements.
• FLO Response
• Prompt, professional service. Very reliable.
• Andy on 27/03/2024
• Best customerservice in the astrobusiness !Thanks again !
• Gunder on 26/03/2024
• Thanks, very helpful, and fast response. Appreciate it.
• Phil on 26/03/2024
• Chris was very responsive and very helpful! Thank you!
• Micah on 26/03/2024
• Problem solved quickly, very good service.
• Santiago on 26/03/2024
• Excellent advice prior to purchase.
• Steve on 26/03/2024
• Very quick and helpful responses to both my queries!
• Rod on 25/03/2024
• Excellent and quick response
• Brinley on 25/03/2024
• Thanks for your timely and patient assistance - excellent!
• Ray on 22/03/2024
• As ever cannot fault FLO for their customer service, quick and helpful response, and nothing is too much trouble for them. I would highly recommend them.
• Jim on 22/03/2024
• Ann and all your customer service staff is awesome! You're the best astronomy gear suppliers by far, worldwide.
• Heiner on 22/03/2024
• Very quick to respond to questions and very helpful with their replies..
• Andy on 22/03/2024
• Always outstanding advice and service.
• Lee on 22/03/2024
• Thanks for the quick response.
• Tse-chang on 22/03/2024
• Many thanks for prompt response.I think I have sorted out problem.
• John on 22/03/2024
• These guys are more helpful than a helpful thing.
• Kevin on 22/03/2024
• Above and beyond backup support and advice is what makes FLO my first choice every time.
• Chris on 22/03/2024
• Alex is great and provided excellent information thank you very much!
• Peter on 21/03/2024
• As always first class customer service from Alex, if only all online companies had someone that good life would be a lot easier.
• Trevor on 21/03/2024
• Thank you
• Michael on 21/03/2024
• Excellent, considered response - a lot of thought went into that. Much appreciated, I will be purchasing from you.
• Scott on 20/03/2024
• Perfect and prompt. Thank you
• Peter on 20/03/2024
• yes it did ,thanks.
• Alfred on 20/03/2024
• Alex was very helpful with getting me connected to my new Seestar S50. Thank you.
• Martin on 20/03/2024
• Both helpful and insightful.
• Tommy on 20/03/2024
• Thanks Chris for taking the time to research this. Much appreciated.
• Roy on 20/03/2024
• Very kind and helpful. HONESTLY,best customer service ever, and quick to reply also
• Amar on 20/03/2024
• As ever cannot fault the service from FLO.
• Jim on 19/03/2024
• Thank you - great service as always!
• Graham on 19/03/2024
• Thanks again Chris.BRDon Duhart
• Donald on 19/03/2024
• Thanks very much
• Richard on 19/03/2024
• Brilliant
• Bob on 19/03/2024
• Many thanks Ian for such a comprehensive response.
• John on 19/03/2024
• aLWAYS LIKED YOUR SERVICE, KEEP UP THE GOOD WORK!
• David on 19/03/2024
• OK Thank you.
• Detlef on 19/03/2024
• Incredible service and assistance from the whole team. Best company I have dealt with over the years astro and non astro related!
• Simon on 19/03/2024
• Alex provided a very comprehensive answer. Thank you.
• Phil on 18/03/2024
• Excellent support, following my purchase of the 80mm Ursa Major Dobsonian Telescope.
• David on 18/03/2024
• Hi Ian I think it needs you to sort this out I have done as you asked but the focusser itself does not work. I have also noticed paint is missing from the little screws in the same area at the bottom of the focusser which leads me to think that possibly this may have been apart previously. If Therefore can I send this back for a full refund or replacement please. Best wishes John
• John on 18/03/2024
• Thank you
• David on 18/03/2024
• Ian promptly supplied me with all the information I needed to know. Many thanks. Pat Neville
• Pat on 18/03/2024
• Good advice
• Amar on 18/03/2024
• Thanks to both Chris and Ian for being so helpful. Between you I got the answer I needed. Chris was looking for definition and Ian used a more general approach. Well done to both of you.
• Matt on 18/03/2024
• Dave has been very helpful and patient, answering my many questions. Greatly appreciate the advice and support.
• Jim on 15/03/2024
• Quick response, very thorough. Much appreciated.
• Stuart on 15/03/2024
• Flo trying to resolve my issue.
• Peter on 15/03/2024
• Thanks Chris, I'll give it a go. Cheers John
• John on 15/03/2024
• Thanks Chris I will have a look at the options you sent Regards John
• Albert on 15/03/2024
• Excellent reply
• Dennis on 15/03/2024
• To have knowledgeable support and recommendations, especially in the complex field of astrophotography in invaluable, but to have it at speed, when its needed most is priceless. Thank you!
• Pieter on 14/03/2024
• Always great service from FLO staff
• Pacey on 14/03/2024
• Thanks all :-)
• Robert on 14/03/2024
• I have questions about other products but I cannot phone you for advice. I have sent you message but I would have preferred to speak to someone.
• Dennis on 14/03/2024
• Dave is very helpful/informative just like all the FLO staff are, Thank you very much
• Jaima on 14/03/2024
• Many thanks I have ordered the sct 2" adaptor low profile as I could not get back focus with the oag and 50mm dslr adaptor.
• Harry on 13/03/2024
• Just phenomenal. I don’t even have words. This kind of service was thought to be extinct.
• Pieter on 13/03/2024
• Great, acknowledged a problem with an order and will be addressed shortly. Thank you!
• Mark on 13/03/2024
• That's a very comprehensive answer and touched on some points I hadn't thought of! Many thanks.
• Ian on 13/03/2024
• Thanks, Chris!
• George on 13/03/2024
• I'd been tearing my hair out (what's left of it!) trying to navigate MS "help" etc. to connect my telescope mini PC to my indoor PC via a cable. Grant gave me the essential clues, from which I was then able to decipher the MS code, which otherwise might as well have been in hieroglyphics. Can't praise these guys at FLO enough!
• Les on 13/03/2024
• Thank you very much for information, Chris
• Alexander on 13/03/2024
• thorough response
• Joe on 13/03/2024
• perfect many thanks
• Pauline on 13/03/2024
• Great service as always great response when things go wrong
• David on 12/03/2024
• Patient and knowledgeable, many thanks
• Paul on 12/03/2024
• super easy to follow for me many thanks!
• Pauline on 12/03/2024
• Very impressed - thank you!
• Gary on 11/03/2024
• Very prompt and very helpful
• John on 11/03/2024
• Fabulous Answers! Infinite Patience! Mega Thanks!
• Ellyn on 11/03/2024
• Very useful and thoughtful response. Idea of a more substatial tripod mount is a good idea in my opinion. Unfortunately EQ3-2 reviews are not particularly good and I lose the GoTo facility but save money. EQ5 tripod and mount may be the way to go or try out my original plan. Decisions, decisions, decisionsThank you for your input. Very much appreciated. It may well make me retink my "mount" plans. Thanks. John.
• John on 11/03/2024
• Ian has been very professional with his advise and his helpThank you very much I truly appreciate everything with "Ian and First Light Optics" Thank you.Jim
• Jim on 11/03/2024
• Many thanks
• Huw on 11/03/2024
• What a thorough, detailed and helpful answer, thank you
• Mike on 11/03/2024
• Thanks
• Alexander on 11/03/2024
• Prompt reply to my query.
• Neil on 11/03/2024
• Perfect as ever. Thank you FLO!
• Neil on 11/03/2024
• Thanks for the quick reply.
• Douglas on 11/03/2024
• Speedy reply with the exact information I requested. Perfect, thanks Alex.
• Ian on 11/03/2024
• Brilliant advice, thanks very much. I'll be ordering one shortly.
• Gary on 11/03/2024
• Nothing is too much trouble for FLO. Excellent products and excellent knowledge
• Simon on 11/03/2024
• Thank you
• Peter on 09/03/2024
• Thanks! JP
• Joseph on 08/03/2024
• Thanks for providing excellent clarification
• Guy on 08/03/2024
• Thanks that would be goodMark
• Mark on 08/03/2024
• Thank you so much for the detailed reply. Helps me alot
• Gareth on 08/03/2024
• A good response, covering all my questions, and I particularly appreciated that Dave had personal experience of the product.
• Peter on 08/03/2024
• Amazing fast service as always 10 out of ten
• Paul on 08/03/2024
• Very helpful, thank you.
• Dave on 07/03/2024
• Perfect answer and straight to the point. Many thanks Dave
• Alan on 07/03/2024
• Absolutely delightful I would say "customer" support but I think of you as Astro Buddies. No.matter how "thick" the question or absurd the comment, you answer with such infinite patience and with a personable response. Astronomy used to be just point and look but now - oh my goodness gracious! Without your incredible support, so many of us would be lost. Mega Thanks to all of you!
• Ellyn on 07/03/2024
• Thsnk you
• Osama on 07/03/2024
• quick response, thanks!
• Nick on 06/03/2024
• Extremely helpful and knowledgeable many thanks
• Paul on 06/03/2024
• Thank you very much! This helped me very much!
• Keos on 06/03/2024
• Very helpful and pleasant to deal with, help me to combine 2 orders in to 1 before dispatch so that i didn't pay twice for postage.
• Oliver on 06/03/2024
• hey super information many thanks!
• Pauline on 06/03/2024
• Great service as always
• Bob on 06/03/2024
• Amazing response! Can I come and live next door please?
• Pauline on 06/03/2024
• Thank you for the prompt reply. Have submitted the order.
• Steve on 05/03/2024
• Speedy helpful
• Brian on 05/03/2024
• As usual great knowledgeable help
• Kevin on 05/03/2024
• Thanks Very much for the quick and full response
• Ian on 05/03/2024
• thanks
• Viv on 05/03/2024
• Chris has been extremely helpful with regard to selecting a new mount.
• Stuart on 05/03/2024
• 5* as always from members of the FLO team
• Simon on 05/03/2024
• Many thanks for your thoughts.
• Peter on 05/03/2024
• Thanks Ian for your advice and links,FLO team, as Tina Turner woild say... your simply the best :-)
• Robert on 04/03/2024
• Spot on in every respect !!
• Stuart on 04/03/2024
• Great service
• Kevin on 04/03/2024
• Ian, I appreciate that. I thought it was an easy job.. I suppose I worry about what I don't know..something I'm not thinking about or aware of. You have boosted my confidence. :-) One last thing, the other question..lubrication of gears.. is it something I should be thinking about at some point.
• Robert on 04/03/2024
• Thank you for your quick response Ian.Great service.
• Jamie on 04/03/2024
• Very quick to respond
• Kevin on 04/03/2024
• Thanks for your advice..
• Julian on 04/03/2024
• Extremely helpful and prompt replies.
• Patrick on 04/03/2024
• Thanks for the quick response Ian - much appreciated.Glenn
• Glenn on 04/03/2024
• Communicating with you Chris, is rather like being on the panel of "The Infinite Monkey Cafe."
• Ellyn on 03/03/2024
• Thank you, purchase made
• Colin on 03/03/2024
• Excellent A******************
• Christian on 01/03/2024
• Really quick, and candid, answer, Thanks Grant!
• Tony on 01/03/2024
• Great support, quick responses, and shipping
• Jeff on 01/03/2024
• Really helpful and professional, thank-you.
• Mark on 01/03/2024
• Thank you
• Nic on 01/03/2024
• Fast and helpful response - many thanks
• Debbie on 01/03/2024
• Hi , thank you for excellent service !
• Jürgen on 01/03/2024
• Reached out to check on an issue I had without asking. Great service A***
• Christian on 29/02/2024
• Very helpful - thank you
• Murray on 29/02/2024
• The service I have experienced with this company is second to non. Always easy to contact, quick helpful and friendly responses, response to questions about products or advice sought clearly and informative - they are obviously very knowledgeable. Just had a rather long and complicated problem which Chris handled impeccably. Excellent!
• Shushana on 29/02/2024
• Excellent service
• Laurence on 29/02/2024
• Great support from Alex!
• Armando on 28/02/2024
• Many thanks Alex. Very helpful. Kind regards, Kevin
• Kevin on 28/02/2024
• Although the fault was not with FLO, they have been billiant at resolving it.
• Nicholas on 28/02/2024
• Brilliant thanks for the information
• Phil on 28/02/2024
• I always get a quick response to any query I have so very happy with the support FLO provide.
• Brian on 28/02/2024
• A positive response , Thank you
• Stuart on 28/02/2024
• First class service
• Laurence on 28/02/2024
• Thank you for the prompt response!!
• Mark on 27/02/2024
• Very prompt
• Mark on 27/02/2024
• Very prompt and helpful and sorted my minor problem. 100% satisfied thanks
• George on 27/02/2024
• Awesome response time and great knowledge! Thanks Ian. You helped me make my mind.
• Slim on 27/02/2024
• Very responsive
• Dori on 27/02/2024
• Many thanks for prompt replies.
• Phil on 27/02/2024
• Thank you and I'll place my order shortly.James
• James on 27/02/2024
• Thank you for your response. I'll order the gear yo suggested.
• Moses on 27/02/2024
• Prompt replies and extremely helpful advice as always. I only wish I lived nearby in Devon so I could actually visit the store!
• Adam on 26/02/2024
• Excellent service as always
• Paul on 26/02/2024
• Thanks Ian
• Francis on 26/02/2024
• Thanks a lot for your help!
• Dimitri on 26/02/2024
• I got emai from DHL.Thanks Ann
• Atsushi on 24/02/2024
• Excellent, as Steve addressed the issue by using VAT figures with examples, rather than simply saying VAT was removed from the items in my order!
• Mark on 23/02/2024
• I've been pecking there heads for nearly 2 weeks. Setting up my first serious set up in astronomy I had a lot of questions which these guys have helped me immensely with. From telescopes to cameras, barlows to mounts these guys are incredibly helpful, speedy with response and know there stuff. Cant wait to receive my first order! :)
• Marco on 23/02/2024
• excellent assistance from FLO friend
• Allan on 23/02/2024
• Many thanks for checking that out for me.
• Phil on 23/02/2024
• Great response - very helpful -service as it should be
• Graham on 23/02/2024
• Thank you very much, and I hope everything will be ok, of which I have no doubt. All the best.
• Anonymous on 23/02/2024
• Quick reply. Honest answer. Thanks guys. Peter
• Peter on 23/02/2024
• The reply was fine, however the figures I provided do need to be checked I think.
• Mark on 22/02/2024
• Mark was a little confused about how to deduct VAT from VAT-inclusive prices - this has since been clarified :-)
• FLO Response
• Alex was very helpful and prompt in answering my question.
• Anonymous on 22/02/2024
• Thankyou
• Martin on 22/02/2024
• I've been buying stuff from FLO since 2015-ish, and never had anything but great advice and service.I really do appreciate the effort (by Grant) with my current hand controller order. Great service.
• Jeff on 22/02/2024
• Thanks
• Doncho on 22/02/2024
• Another excellent informative response.
• Graham on 22/02/2024
• Very comprehensive and informative reply.
• Graham on 22/02/2024
• Support was able to provide an accurate answer to my query. Awesome.
• Obioma on 22/02/2024
• Thanks for getting back to me Grant. I am still looking over a few alternatives.Thanks, David
• David on 22/02/2024
• Another prompt response from Alex and excellent, clear advice provided.
• Mark on 21/02/2024
• Great information. Thanks!
• Russell on 21/02/2024
• Fantastic thanks
• Nic on 21/02/2024
• Absolutely incredible service far beyond any expectations. THANK YOU SO VERY VERY MUCH!!!
• Ellyn on 21/02/2024
• Always goes the extra mile to help!
• Christian on 21/02/2024
• Most helpful and prompt
• George on 21/02/2024
• Thanks for your help and your patience and not forgetting how you were very accepting for my mistake
• Allan on 20/02/2024
• Alex's responses were excellent. I asked a lot a questions, which he answered, providing links and additional info where he could. Its just what I was seeking to help me decide on the purchases.
• Mark on 20/02/2024
• Thank you very much for your response. Your company's support is wonderful. I would like to have it picked up on February 27th. Thank you.
• Atsushi on 20/02/2024
• Brilliant many thanks.
• Phil on 20/02/2024
• FANTASTIC COMMUNICATION!!!
• Ellyn on 20/02/2024
• Very quick response to my question about my order.
• Ken on 20/02/2024
• Thanks Alex
• Francis on 20/02/2024
• Confirm
• Anonymous on 20/02/2024
• Thanks so much for following up and helping. Really appreciate it.
• Deepak on 19/02/2024
• Very helpful conversation by email.
• Andrew on 19/02/2024
• Quick responseOrder made
• Guy on 19/02/2024
• Dave got back to me really quickly, very happy with FLO support
• Andy on 19/02/2024
• thanks very much...
• Myron on 19/02/2024
• As always, great service from FLO!!
• Ulf on 19/02/2024
• Very fast response to my queries.
• Chris on 19/02/2024
• Great service
• Charles on 18/02/2024
• Received order day after I placed the order.Excellent service.thanks.
• John on 17/02/2024
• Always very helpful. Thanks Chris.
• Leslie on 16/02/2024
• fast and accurate - excellent
• Richard on 16/02/2024
• I have been onto computer and found to practice shots which I was practising with on my phone I found a black square with a file number but when I went to folder nothing showed up I switched my cstar on
• Susan on 16/02/2024
• Excellent service from Chris, after bombarding him with questions.
• Darren on 16/02/2024
• Thanks for the help!
• Charles on 15/02/2024
• Clearly answered my questions.
• Peter on 15/02/2024
• Top quality response from Dave and fast.
• Jamie on 15/02/2024
• I really, really wish every company was like FLO. Customer service is exceptional. Thanks as always.
• Robert on 15/02/2024
• Thankyou very much Chris
• Alan on 15/02/2024
• Always very quick and informative responses. Great service and much appreciated.
• Steve on 15/02/2024
• FLO team is soooo kind ! Kudos to them
• Abraham on 14/02/2024
• Alex has been extremely helpful to me in explaining my wiring on my new mount. Ken
• Ken on 14/02/2024
• Swift answer to my question, very professional. Thank you FLO.
• Tim on 14/02/2024
• As always, really helpful and useful advice from FLO. Quick to respond and never feeling like you get a rushed response, which makes you feel like your having a proper conversation rather than being brushed away.
• Darren on 14/02/2024
• There is a reason I use FLO and that is because I get very quick and highly knowledgeable replies to emails which to someone who is feeling their way in this hobby is really worth a lot ...thanks Alex
• Peter on 14/02/2024
• I ordered a telescope yesterday (12/2/24) received it promptly today .I enquired about other equipment and got a swift response I’m very impressed with the staff/ company
• Dom on 13/02/2024
• Thanks so much I will be ordering from you store within next two weeks , wonderful .
• Jon on 13/02/2024
• Kind and useful information
• Abraham on 13/02/2024
• All my questions were answered in detail, and I’m very grateful for the response
• George on 13/02/2024
• Prompt response with clear answer
• Steven on 13/02/2024
• Really helpful thank you
• Nic on 13/02/2024
• Great reply!
• Terje on 13/02/2024
• Thanks
• Keith on 13/02/2024
• Thanks Steve,Order placedAlan
• Alan on 13/02/2024
• Extremely helpful
• Paul on 13/02/2024
• Superb customer support from flo. The best telescope dealer in the Uk!!
• Matthew on 13/02/2024
• Excellent!
• Christian on 13/02/2024
• Really helping me clarify my next step in astronomy
• Peter on 12/02/2024
• All my questions were answered and with good adviceWhere the question could not be answered the reason why was clearly statedThanks Ian & all at FLO
• Steve on 12/02/2024
• As usual, your customer service is A++ really excellent.I am very satisfied!!
• Mupanga on 12/02/2024
• Great response
• Ken on 12/02/2024
• Received informative information from Ian regarding a focuser upgrade.
• Martin on 12/02/2024
• Alex has been very informative and gas been able to answer all of my questions. Thanks
• David on 12/02/2024
• Amazing service as always so helpful
• Paul on 12/02/2024
• Thanks Alex for the response - will take me some time to assess the input
• David on 12/02/2024
• No but have sorted it out itscjust that I'm new to all this but one thing I would like to know is if I'm gazing how do I come out of what I'm doing stacking the images for example and closing the seastar down
• Susan on 12/02/2024
• Quick reply thanks
• Ken on 12/02/2024
• Thanks Ian, of course I will let you know. Many thanksAnton.
• Anton on 12/02/2024
• Always efficient and on the ball. Got back to me promptly and offered further suggestions I had forgotten about.
• Christian on 11/02/2024
• Thanks so much and sorry for a late response.
• Kevin on 11/02/2024
• Great service, as usual, even answered out of hours!
• Dave on 09/02/2024
• I received a prompt response with a clear answer to my question
• John on 09/02/2024
• excellent service ! thank you
• Mick on 09/02/2024
• Irritating problem outside the shops control, fully resolved.Thank you
• Martyn on 09/02/2024
• Excellent service, fast, helpful and effective!
• Carl on 09/02/2024
• Goodness, that is a very thorough and helpful reply; must have taken ages. Thank you!The telescope is observatory-housed on a permanent pier (an EQ8 weighs a ton!!) I’ll try the upgrade, if still a problem I’ll try the different handset; do you sell them?Thanks again! Richard
• Richard on 09/02/2024
• Thankyou
• Susan on 09/02/2024
• Thankyou
• Susan on 09/02/2024
• Excellent!
• Natasha on 09/02/2024
• customer service at FLO is brilliant
• Tony on 08/02/2024
• Brilliant many thanks.
• Phil on 08/02/2024
• Fantastic service from Alax as usual , not the same from other astronomy equipment sellers.
• Trevor on 08/02/2024
• Fairly new to astronomy and the third purchase from FLO. I have asked your team for advice on a couple of occasions and they have been really helpful every time. If I had asked for advice earlier I would have saved time and money. Cheers Dave
• David on 08/02/2024
• Answered the question asked .
• Stuart on 08/02/2024
• Brilliant many thanks for prompt reply.
• Phil on 08/02/2024
• great, as usual.
• Tony on 08/02/2024
• Bonjour Steve,J'ai beaucoup apprécié votre réactivitéMerci beaucoup.Pascal
• Pascal on 08/02/2024
• Excellent service
• Laurence on 08/02/2024
• I sometimes feel when customers are asked to comment on a company , our comments are either gushing or hyper critical . Please accept this as a realistic assessment . Being a particulary pedantic customer ( i deal with many too ) i asked and received perfect courtesy and professional answers to my query from Chris. I can't recall anything negative to write from my dealings with FLO over the last few years . Thank you
• Stuart on 08/02/2024
• Alex and FLO remain the company I preferred to buy equipment from.
• Trevor on 07/02/2024
• A quick response. I'd asked if there was a cheaper option to the item identity inquired about and I was offered a cheaper option and the difference between the two was explained to me. Just what I needed to know.
• Peter on 07/02/2024
• Thank you for rearranging the delivery.
• Freddy on 07/02/2024
• Alex has always been a great help, and I couldn't ask for more.
• Trevor on 07/02/2024
• Great information and help
• Bob on 07/02/2024
• Many thanks for quick response.
• Stan on 07/02/2024
• Thanks again for a prompt, informative response
• Tony on 07/02/2024
• Everything I asked about has been covered, comprehensively.Thank you Chris.
• Jane on 07/02/2024
• Brilliant reply so I need the filter for the moon
• Susan on 07/02/2024
• Always helpful, thanks.
• Steve on 07/02/2024
• Thank you very much for your quick response. Have a great day!
• Kong on 06/02/2024
• Quick reply and to the point. Thanks.
• Ola on 06/02/2024
• Always great
• Steve on 06/02/2024
• Thanks for the quick response
• Catherine on 06/02/2024
• Very helpful
• Daniil on 06/02/2024
• Very prompt & comprehensive reply - thank you.
• Tony on 06/02/2024
• I am satisfied with the answer Thanks
• Imad on 05/02/2024
• Fast, friendly and professional answer :-)
• Michael on 05/02/2024
• Excellent support from Alex and all at FLO
• Stan on 05/02/2024
• Steve, went the extra mile to get the problem sorted. In my experience FLO staff always do. Thank you.
• Phil on 05/02/2024
• Your response was very helpful. Thank you
• John on 05/02/2024
• Thank you
• Freddy on 05/02/2024
• Hi Steve ... thanks for the reply . A bit stingy of Skywatcher NOT to supply the cables really , still it is what it is i suppose . Anyway now we know Stu
• Stuart on 05/02/2024
• Thanks
• Taff on 05/02/2024
• Thanks for your reply, helps a lot. Paul
• Paul on 05/02/2024
• Many thanks Grant. I have placed an order for the dslr dovetail. Simon
• Simon on 05/02/2024
• As always very good and complete answer to my query.Thanks Grant
• Ron on 05/02/2024
• Thank you a great relief
• Alan on 05/02/2024
• quick response thanks !
• Chris on 05/02/2024
• Always very quick informed response. Just great. Thank you.I have also placed another order with you company.
• Freddy on 05/02/2024
• Thank you for reply David, My Meade LX200 is 10".I am wondering, where do I look, to find the Supporting Straps, for Scope Rail to go to the AM5.Thank you, have a lovely evening.Obliged.
• Gabriel on 03/02/2024
• Really helpful and prompt response as alwaysThanks flo.Dale
• Dale on 02/02/2024
• Helpful staff :)
• Luca on 02/02/2024
• Very helpful indeed: thanks for all your help.
• Dominic on 02/02/2024
• A full and very helpful reply. Thanks Alex!
• Dominic on 02/02/2024
• Thanks for timely and complete response.
• Tal on 01/02/2024
• Always a 1st class service.
• Dave on 01/02/2024
• Very good service and quick response to emails.
• Ken on 31/01/2024
• Quick, friendly response.
• Al on 31/01/2024
• Hi no problem I will wait until later on next week but if its comes befor then ill let you know.Regards Mike Moran.
• Mike on 31/01/2024
• Thank you for your help...
• Julian on 31/01/2024
• it must be hard dealing with idiots (like Me) all day so i am very happy that James sorted out my inept ordering . Thanks James
• Stuart on 31/01/2024
• Just great service from Chris. Many thanks.
• Mihailo on 31/01/2024
• Very quick response, confirming action to be taken.
• Paul on 31/01/2024
• Many thanks for all the information. I am grateful to have a prompt reply from a knowledgeable person and not a robot! Kind regards,Nick Timson
• Nick on 31/01/2024
• Thank you!!!
• David on 31/01/2024
• Brilliant thank you! Answered my question helping me make my decision! Will certainly be making my purchase soon
• Todd on 31/01/2024
• Thanks for the detailed answer !
• Sam on 31/01/2024
• Dave is always very kind with me!Thanks!Paolo Conte - Rome, Italy
• Paolo on 31/01/2024
• Alex has been extremely helpful and given great advice.
• Stan on 30/01/2024
• very helpful
• Finn on 30/01/2024
• Brilliant reply, absolutely what I was looking for. Will review advice and place my order next week, may come back with a couple of supplementary questions.Thanks very much, bowled over by the service
• Pete on 30/01/2024
• Chris has been fantastic with the advice he has offered over choice of telescope and accessories.
• Steve on 30/01/2024
• I think this will help a lot.
• Bert on 30/01/2024
• Prompt response with useful information.
• Paul on 30/01/2024
• Always had good service from yourselves
• David on 30/01/2024
• Fast and very helpful responses to all my questions. Thank you.
• Tony on 30/01/2024
• Thank you very much for prompt reply. I'm sorry for the inconvenience.
• Kazuhiro on 30/01/2024
• Great
• Samuel on 30/01/2024
• Buy one , phone to call you
• Samuel on 30/01/2024
• Thank you for your answer.
• Anonymous on 30/01/2024
• Quick and detailed answer!
• Xuan on 30/01/2024
• Prompt, polite and helpful
• Richard on 30/01/2024
• Quick answer, nice !
• Lionel on 30/01/2024
• Grant, thanks, thought I would try a new battery,now seems all ok, thanks for all your help, regards Tony.
• Tony on 29/01/2024
• Many thanks for getting back to me so quickly, with a clear response and good advice.
• Paul on 29/01/2024
• Thanks Chris. Have just placed my order.
• Stephen on 29/01/2024
• Brilliant many thanks for prompt reply.
• Phil on 29/01/2024
• Hi Grant,Thanks for your prompt answer to my question.Regards,Les Jones
• Les on 29/01/2024
• Informative and prompt replies to my questions - excellent!
• Huw on 29/01/2024
• not helpful
• Finn on 29/01/2024
• Finn requested a spare part for a telescope we don't sell. Our response was prompt and polite so we are not sure why he gave a negative review.
• FLO Response
• Very quick response and very helpful as usual.
• Paul on 29/01/2024
• Very efficient as I've come to expect from FLO.
• Simon on 29/01/2024
• Dave is a very professional person.Many thanks for your helpPaolo Conte - Rome, Italy
• Paolo on 29/01/2024
• As always, prompt and helpful advice. Thanks Dave.
• Brendan on 27/01/2024
• Dave has been brilliant in updating my order.
• Maurizio on 26/01/2024
• Thanks
• Levent on 26/01/2024
• Thanks v much for the detailed info!
• Simon on 26/01/2024
• always knowledgeable and helpful and quick to reply.
• Adam on 26/01/2024
• thanks Anne, great service(as always)
• Tony on 26/01/2024
• Thanks for helping.
• Alan on 26/01/2024
• Perfect answer
• Alan on 26/01/2024
• Chris has given me some very helpful and thorough advice, which is helping me make some key decisions on buying my telescope kit from First Light Optics.
• Brendan on 25/01/2024
• Very helpful and clear :D
• Ray on 25/01/2024
• Cheers Chris I'll order shortly
• Stephen on 25/01/2024
• Extremely fast reply and gave me the answer to a question I had about compatability for guiding equipment I'm going to buy with my EQ mount :)
• Thomas on 25/01/2024
• Alex promised that he would get back to me and he was as good as his promise. The answer was comprehensive.
• Phil on 25/01/2024
• Fabulous service (as always!)
• Tim on 25/01/2024
• Prompt and clear.
• Simon on 25/01/2024
• Superbly fast response with help and was able to immediately take care of all my qualms. Will be recommending and browsing in the future.Have a phenomenal day
• Chase on 25/01/2024
• Excellent help! Thanks!!
• Peter on 24/01/2024
• First Class responses thank you
• Trevor on 24/01/2024
• Thanks - lots to have a look at there. The detailed and helpful reply is much appreciated. I'll have a look at the recommendations and start to assemble a bundle I think.
• David on 24/01/2024
• Super speedy and helpful response, thanks Grant!
• Ryan on 24/01/2024
• I didn’t receive a confirmation email to my order which caused some worry but the telescope arrived very speedily (ordered Sunday and arrived on Tuesday. It was well packed and everything in order. Thank you.
• Pauline on 24/01/2024
• I placed an order in error. I emailed FLO to cancel and James emailed that same evening to inform me it was cancelled.Always excellent service, that's why FLO is always my first port of call for any astro equipment.
• Ian on 24/01/2024
• I asked the question about the Nikon camera because your website doesn’t show any Nikon cameras, just Zwo and Canon.
• Paul on 23/01/2024
• Alex gave me loads of great advice and answered all my questions. Thanks
• Ryan on 23/01/2024
• My difficulty is that the items are marked as 'unavailable' on your web pages and there seems no way that they can be transferred to the shopping basket for payment.Should I place my order by email and transfer the appropriate amount by bank transfer? In that case I need to know the charge for carriage.
• William on 23/01/2024
• The filters you mention are available and can be ordered at our website. If you are looking at other items shown as 'Unavailable', they are likely discontinued.
• FLO Response
• Excellent help - much appreciated
• David on 23/01/2024
• Great help thank you
• David on 23/01/2024
• Brilliant. Many thanks.
• Phil on 23/01/2024
• Provided information I needed to buy a replacement grub screw for my Tak MEF 3
• Neil on 23/01/2024
• Many thanks
• Brian on 23/01/2024
• I need to know how I place the order and make payment.
• William on 23/01/2024
• Ann managed to clear up the confusion and I have found my package.
• Peter on 22/01/2024
• DearsThank you for your reply and explanation provided.Do appreciate.Kind regards
• Bartek on 22/01/2024
• Thanks Grant
• Iain on 22/01/2024
• Brilliant communication and lots of helpful advice and information
• Malcolm on 22/01/2024
• Fantastic thank you.
• Phil on 22/01/2024
• As always FLO provide detailed and accurate information.Definitely my go to supplier.
• Simon on 22/01/2024
• James has shown once again that he is an employee that goes above, and beyond what is expected. Customer service is, as always, top notch.
• Johnathon on 22/01/2024
• Brilliant many thanks
• Phil on 22/01/2024
• Question answered excellently with great communication.
• Tim on 22/01/2024
• Thanks for the reply , with purchase it online tonight ..Cheers Dave
• Dave on 22/01/2024
• The usual excellent service from First Light Optics.
• Mark on 22/01/2024
• Thank you Steve
• Mike on 22/01/2024
• Great response to a technical question, including a reference for furt her reading! What a service! Thanks.
• Tony on 22/01/2024
• Excellent support and advice. For me, reliable, knowledgeable advice is key when I’m considering investing in expensive equipment. Without it, I would hesitate to buy in this hobby.
• Brendan on 22/01/2024
• You guys are efficient alright. I’ll be back.
• Ashley on 22/01/2024
• Quick, helpful and positive response.
• John on 22/01/2024
• Great service as always
• Paul on 22/01/2024
• Thanks again for you help.
• William on 19/01/2024
• Always so friendly, helpful and professional. I love FLO.
• Alexandra on 19/01/2024
• Thanks!
• Joakim on 19/01/2024
• Thanks. I already follow most of these procedures but you’ve helpfully given me a couple more to help fine tune things.
• Paul on 19/01/2024
• Thankyou Chris
• Alan on 19/01/2024
• Many thanks
• Ian on 18/01/2024
• Thanks Ian. From what you say I'm happy that the Celestron Power Tank Pro could handle my requirements for a sufficient duration in the field. Once I've persuaded my wife I'll likely be ordering from you!Best regards,Kim
• Kim on 18/01/2024
• Great many thanks for detailed and prompt reply.
• Phil on 18/01/2024
• Just incredible customer service. Never experienced anything like it. Alex is awesome!
• Richard on 18/01/2024
• Thanks!
• Joakim on 18/01/2024
• Thanks!
• Joakim on 18/01/2024
• Fast reponse, answered question. Thanks
• Helen on 18/01/2024
• Fantastic service
• Stuart on 18/01/2024
• Perfect response has helped a noob understand why 11/10
• Mike on 18/01/2024
• Quick and very helpful service many thanks
• Mark on 18/01/2024
• Very first morning response, much appreciated and order placed
• James on 17/01/2024
• Great customer service and support as always at FLO
• Tony on 17/01/2024
• Gave me the information I was looking for!
• Ewen on 17/01/2024
• I can always count on a quick reply from FLO.
• William on 17/01/2024
• Good suggestions Grant. I'll review and let you know my present set up to clarify what I'm using now.Thanks for your helpRegards,Kim
• Kim on 17/01/2024
• Thank you so much.You are awesome
• Daniel on 17/01/2024
• Many thanks timely response..
• Paul on 17/01/2024
• Okey
• Алекс on 17/01/2024
• Excellent quick reply.
• Christopher on 16/01/2024
• Very informative, helpful and honest advice from Alex as I’m starting out with my new scope. Very impressed with the service and wide range of stock at FLO, and I’ll be making a first purchase this week. Thank you again, Graham
• Graham on 16/01/2024
• Answered my question quickly
• Trevor on 16/01/2024
• Excellent service as always.
• Lee on 16/01/2024
• Thankyou that is much appreciated
• Andrew on 16/01/2024
• Thanks
• Anonymous on 16/01/2024
• perfect in every way
• Jamie on 15/01/2024
• Thanks to Chris for his helpful response and suggestions!
• Guy on 15/01/2024
• Brilliant many thanks.
• Phil on 15/01/2024
• Thank you for the rapid response
• Alan on 15/01/2024
• Answered my question perfectly and gave great advice,thank you!
• Luke on 15/01/2024
• Thank you for your thoughts in this matter. I have decided the 3x would probably on balance be the better purchase in this instance.
• Andrew on 15/01/2024
• Excellent support from Alex. Thank you.
• Kevin on 15/01/2024
• Response was quick as it was the very next open business day. Also, the rep is trying to be as helpful as possible. Very good customer support! Thanks.
• Brian on 15/01/2024
• Consistently concise replies to my noob questions. 5 star customer service
• Carl on 15/01/2024
• Nice and quick
• Alan on 15/01/2024
• great support
• Mihai on 15/01/2024
• great support
• Mihai on 15/01/2024
• Fantastic response rate! Even on a weekend. Shows the level of dedication the FLO team has to customer service. Very, very impressed. 5*
• Johnathon on 14/01/2024
• Thank you Grant.
• Malcolm on 13/01/2024
• Alex, thanks, you answered my questions perfectly and have made some useful suggestions.Peter.
• Peter on 12/01/2024
• Very helpful advice, especially considering I haven’t actually purchased anything from the company yet. Thank you so much.
• Margaret on 12/01/2024
• Thanks Grant,I guess you're gearing up for Kensington - I hope it goes well for you all.CheersFrancis
• Francis on 12/01/2024
• Thanks, Alex, just saw a picture of someone besides the 120, its very big!! I'll think over the weekend about which telescope I will buy.
• Norrie on 12/01/2024
• Very helpful information
• Chris on 12/01/2024
• Informative and knowledgable
• Norman on 11/01/2024
• Very happy with all aspects of the contact with the people and with the product. Thank you.
• Tom on 11/01/2024
• Super service as always!
• Graham on 11/01/2024
• Excellent service all the he time
• Sergio on 10/01/2024
• Thank you so much to Chris for all his help and time answering my questions, making useful suggestions and giving insightful responses. You’ve made the process of choosing my first telescope a much smoother and and stress-free experience. :)
• Joshua on 10/01/2024
• Quick and knowledgeable replies
• Colin on 10/01/2024
• informative and quick
• James on 10/01/2024
• Very responsive with reply’s and ultra helpful! Also very quick with delivery’s.my go to store for all my Astro gear!
• Jason on 09/01/2024
• As usual, FLO is great with Q&A and product selection.
• William on 09/01/2024
• Thanks Alex, I'm on SGL and will follow your advice. Thanks also for the direct URL'sSteve
• Stephen on 09/01/2024
• Fantastic reply to my emailquestion. Thanks for taking all that time and effort Alex. Best wishesDr Jamie Collie
• James on 09/01/2024
• ChrisMany thanks for a quick response and an explanation that was easily understandable for someone starting out in this immersive hobby.An order will be made shortly.
• Geoff on 09/01/2024
• Thanks for your response very quick!
• David on 09/01/2024
• Very efficient reply to my Emails, thanks
• Glynn on 09/01/2024
• excellent knowledgeable answer !
• Johnny on 09/01/2024
• Very quick. I had a genuine part issue though. Clear instructions. Thank-you for your assistance
• Sharon on 09/01/2024
• Thanks!
• Reggie on 09/01/2024
• Very quick and informative reply
• Luke on 09/01/2024
• Very quick and helpful !
• Jason on 09/01/2024
• Thank you for the prompt reply I will order tonight when home
• John on 09/01/2024
• Always great
• Karl on 08/01/2024
• Great service once again from Flo, I cannot fault their responses, pre-sales advice and post sales customer service.After having several email conversations, back & forth, they never tire of taking the time to look over my requirements to give sound advice. One of the many reasons I would keep my business with them.Thanks again Flo for everything!
• Richard on 08/01/2024
• Not sure what Steve is suggesting here, but I don't appreciate it.
• Dan on 08/01/2024
• We are sorry to hear this. For our inventory system, we needed to know if you wanted a replacement for the original Barlow or a replacement for the replacement. We did not mean to offend.
• FLO Response
• Thank you for the response regarding the existing order, and also the advice regarding the accessories for the Celestron SCT.
• Robert on 08/01/2024
• Fast, detailed and answered my questions.
• Tom on 08/01/2024
• Thank you.That great.
• Paul on 08/01/2024
• Super helpful. Many thanks!
• Samantha on 08/01/2024
• Prompt and friendly reply and detailed solution!
• Robert on 06/01/2024
• Chris and James have been very patient and helpful, correcting and assisting with my errors! Thank you!
• Keith on 05/01/2024
• perfect response!
• Michael on 05/01/2024
• Alex was quick to help with my query regarding an item
• Mark on 05/01/2024
• fast response and will respond with subsequent order! Thanks!
• Mike on 05/01/2024
• Outstanding as always
• Duncan on 05/01/2024
• It's my 70th birthday today. That's a great present!
• Peter on 05/01/2024
• As always, prompt, professional, precise, and a pleasure to deal with.
• David on 05/01/2024
• Very prompt responses and very good service. Glad I recommended yourselves to a person buying their first scope for Xmas.
• Peter on 05/01/2024
• As always, great customer service above and beyond!
• Simon on 05/01/2024
• Very informative.
• Mike on 04/01/2024
• Thanks Alex
• Francis on 04/01/2024
• Best customer service ever
• Alexander on 04/01/2024
• I found that the service provided by Alex on the ASCOM connection problems I was experiencing with my new 250 go to dobsonian to be excellent. Detailed and very helpful replies that resulted in the resolution of my problems. I can’t thank him and FLO enough. Keep up the great work.
• Ian on 04/01/2024
• Very fast response
• Thomas on 04/01/2024
• Chris is a very knowledgeable and helpful chap. He is a credit to FLO
• Tony on 04/01/2024
• Super quick and helpful advice, many thanks!
• Simon on 04/01/2024
• Chris plus all the staff at flo are brilliant and very helpful
• Derry on 04/01/2024
• Prompt and useful advice. Thanks
• Dave on 04/01/2024
• Very helpful and fast answer as always from FLO.
• Ray on 04/01/2024
• Excellent service as always, thank you
• Stuart on 03/01/2024
• Always a pleasure to deal with FLO, which is why I keep coming back. Support and advice is superb.
• Rob on 03/01/2024
• You guys are the best!!
• David on 03/01/2024
• First class from FLO as always
• Duncan on 03/01/2024
• No it said 1 _2"days delivery 6 in stock I have a screen shoy
• Philip on 02/01/2024
• We apologise for the confusion. When you chased your order, we wrongly assumed the telescope must have been out of stock when you placed your order. But it was in stock, so it was dispatched on time when we reopened after New Year. All is good :-)
• FLO Response
• Very prompt service.
• Peter on 02/01/2024
• Quick, helpful, couldn’t ask for more.
• Paul on 02/01/2024
• Thanks for the response what I shall do is check out some forums To see if anyone else has tried it and shall keep this page saved . Kind regards Steve
• Steven on 02/01/2024
• Just getting started with the info. supplied, but this response seems to be absolutely what we needed, and sends us in the right direction for further information. Enormously helpful, and thank you very much indeed for all the effort. Could not have wished for better.
• Orlando on 02/01/2024
• This refers to DPD failing to collect on the agreed date during the busy Christmas / New Year period. We apologised and arranged another collection.
• Steve on 02/01/2024
• Don’t understand why I could only send £20 voucher by sendingfour £5 vouchers each time and not just one for £20.
• Sandra on 02/01/2024
• This is because you purchased 4x £5 vouchers, not 1x £20 voucher. So our website sent 4x £5 vouchers.
• FLO Response
• FLO are the best !!!!Thanks Alex
• Florin on 02/01/2024
• As usual.
• Roger on 02/01/2024
• Quick response good advice
• Barry on 02/01/2024
• Thanks for your reply will keep checking your website for further updates regards ken
• Ken on 02/01/2024
• Very obliging for my request. Great service!
• Walter on 02/01/2024
• Ian was very informative and told me exactly what I needed to know and even included some bonus bits that I hadn't thought about!
• Daniel on 02/01/2024